Cowabunga Canyon Assistant General Manager

Description

Assistant General Manager 

Primary Function:
The Assistant General Manager is responsible for assisting the Regional General Manager in overseeing the daily operations and management of the facility. They work closely with the general manager to ensure that the park runs smoothly and efficiently, while providing a Safe, Clean, Fun environment for the guests and attending to their needs, as necessary. This position also manages the supervisors/leads of the specific departments (i.e., Finance, Facilities, Food and Beverage, Front Gate, Human Resources, In-Park Entertainment, Operations, Park Services, Revenue, Sales, and Technology). This position also assists the General Manager with creating/overseeing budgets, accounts payable, as well as the vendors that are used throughout the facility.  

Duties & Responsibilities 

The Assistant General Manager may be called upon to perform any or all the following functions: 

• Assisting with the hiring, training, and supervision of team members. 
• Developing and implementing operational procedures and policies. 
• Monitoring park operations to ensure compliance with safety standards and regulations. 
• Handling customer inquiries, complaints, and concerns. 
• Assisting with the managing of park budgets and financial performance. 
• Collaborating with all departments within the organization, such as marketing and maintenance, to coordinate efforts and achieve park goals. 
• Conducting regular inspections of the park to identify maintenance and repair needs. 
• Assisting in the development and execution of promotional events and activities. 
• Keeping up to date with industry trends and best practices to improve park operations and guest experiences. 

Other duties as designated by the General Manager, President, and/or Company Leadership. 

Requirements

 Qualifications / Experience 

Education:  

• Bachelor’s degree: Business Administration, Hospitality Management, or a related field 

Certification:  

• CPO/AFO license.? Required to obtain industry recognized CPO/AFO pool operators’ certificate within 12 months of employment. 
• Certifications from AIMS, IAAPA, WWA, etc. encouraged 

Experience:  

• 5 years industry-related management experience 
• Prior facility management experience preferred 
• Experience managing a large team (seasonal) and 3 full-time direct reports preferred 

Personal Characteristics: 

• People-person, able to manage all types of personalities and team members, as well as guest-related issues. 
• Strong knowledge of waterpark operations, including safety protocols, guest service standards, facility management, and maintenance practices. 
• Excellent leadership and team-building skills, with a proven ability to manage and motivate a large and diverse staff. 
• Exceptional communication and interpersonal skills, with the ability to effectively interact with guests, employees, vendors, and other stakeholders. 
• Strong financial acumen, with the ability to analyze budgets, revenues, and expenses, and make strategic decisions accordingly. 
• Proven track record of successfully implementing marketing and promotional strategies to drive attendance and revenue. 
• Ability to prioritize and manage multiple tasks simultaneously, while maintaining attention to detail and meeting deadlines. 
• Proficient in computer applications and software related to waterpark management, including ticketing systems, POS systems, and scheduling software. 
• Knowledge of relevant health and safety regulations and ability to ensure compliance with those standards. 
• CPR and First Aid certification, preferred. 
• Flexibility to work evenings, weekends, and holidays as required by business needs. 
• Adhere to Pyek Group’s 5 Core Values: Hard-Working, Self-Aware, Can-Do Mentality, Unoffendable, and Kind.