Assistant General Manager (AGM)

About Us: Opening Summer 2025 Featuring 32 natural hot spring pools, 16 WorldSprings inspired pools, 3-barrel saunas, 3 cold dip pools, a large freshwater pool and whirlpool. Zion Canyon Hot Springs will be the premier hot springs facility in Southern Utah.

Job Summary:

We are seeking a highly motivated and experienced Assistant General Manager (AGM) to support the General Manager in overseeing daily operations of the entire facility.

Operational Leadership:

• Assist in managing all aspects of day-to-day operations, including guest services, MOD program, retail, aquatics, safety, and facility cleanliness.
• Ensure the facility operates smoothly, efficiently, and in line with company standards.
• Represent the company with a positive and professional image.
• Complete all tasks or duties as they are assigned by General Manager.

Guest Experience:

• Maintain a welcoming and relaxing atmosphere for all guests.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Continuously seek ways to enhance the overall guest experience.

Team Management:

• Assist in hiring, training, and supervising staff across various departments.
• Foster a positive and motivated work environment, ensuring team members feel valued and supported.
• Lead by example and provide hands-on support during peak hours.
• Continuously seek ways to enhance the overall team member experience.
• Employee development through goal setting, accountability, discipline, coaching and annual reviews.

Financial & Administrative Duties:

• Assist with budgeting, financial reporting, and cost control measures.
• Proactively look at company profitability (department by department) and make recommendations for improvement.
• Perform and lead monthly inventories.
• Support revenue-generating initiatives, including events, promotions, and memberships.
• Contribute to the strategic planning and direction of the company through regular manager meetings, retreats, capital project planning and an eye for continuous improvement.

Qualifications:

• 5 years of management experience in hospitality, tourism, recreation, or a related field.
• Bachelor’s degree preferred. Significant professional experience in management.
• Computer skills needed: Outlook, Excel, Word and ability to become expert in Point of Sale system.
• Strong organizational and planning skills.
• Work independently without direct supervision. Ability to work well with all levels of management, executive leadership and support staff and employees.
• Proven team building and leadership skills.
• Ability to learn all systems and procedures and become the point person for troubleshooting problems.
• Mindset to always take the most effective role.
• Strong analytical skills to examine strengths and weaknesses of departments and write and present reports on business operations.
• Ability to work in a fast-paced environment.
• Strong math and communication skills required.
• Must be patient, poised and able to cope with special situations.
• Knowledge of facility maintenance and operational best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Some travel is required for retreats and training and development.
• Expected to be on call and available to assist in emergency situations.

Physical Requirements:

· Able to lift to 15 pounds.

· Able to bend, stretch, and twist.

· Able to sit or stand for long periods of time.

· Able to climb multiple flights of stairs on daily basis and walk frequently.

Job Type: Full-time

Pay: $105,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Relocate:

• La Verkin, UT 84745: Relocate before starting work (Required)

Work Location: In person

Salary : $105,000 - $120,000