Cowabunga Canyon Groups Coordinator

Description

Job Title: Group Sales Coordinator

Department: Group Sales

Position Type: Seasonal

Reports To: Regional Director of Sales

Date: February 3, 2025

Basic Function:

The Group Sales Coordinator will be responsible for assisting the Group Sales Department and providing support in achieving Cowabunga Vegas’ sales goals.

Essential Duties & Responsibilities:

• Responsible for the overall success and coordination of Group Sales events (20-99 Guests) and birthdays at Cowabunga Bay or Cowabunga Canyon.

• Receive and actively respond to group sales inquiries through our booking software Tripleseat, email, and daily phone calls. Keep accurate log and/or create contact information in Tripleseat for follow-up.

• Assist Group Sales Managers & Regional Director of Sales with driving sales through proactive outreach to corporate and area businesses, community centers, schools, and organizations.

• Prepare and coordinate group logistics and materials daily for booked events (i.e. tickets and/or wristbands, reserved space, and food & beverage).

• Process Banquet Order Forms, Invoices and Kitchen Sheets in Tripleseat. Collect payment in Accesso and/or Tripleseat. Maintain accurate record of all transactions, via department standard operating procedure.

• Work alongside the Groups Admin and Customer Service Representatives to ensure lead forms, phone calls, and voicemails are responded to within 24-48 hours of submission.

• Be present and maintain the overall flow and check-in process at Cabana Check-In. Greet all groups, assist with walk backs to reserved space and facilitate the overall standard of service throughout the day.

• Support the Birthday Coordinators each day; assist with collecting payment, walk backs, distribution of tickets and/or wristbands and food service, as needed.

• Work closely with other departments to ensure the components of all group events are achieved. Liaise with other departments to meet expectations.

• Ensure daily checklists are completed by the Birthday Coordinators and follow-up on task items, as needed.

• Provide general administrative support for the Group Sales Department by assisting with site visits, ordering supplies and other tasks, as assigned.

• Facilitate and monitor online donation request program.

• Attend trade shows and other marketing events to promote Cowabunga Vegas Waterparks.

• Adhere to company requirements, demonstrating the utmost integrity in all professional and personal matters.

• Complete other duties and tasks as assigned by the Group Sales Managers and Regional Director of Sales.

Department Qualifications:

• Understands and supports Cowabunga Vegas Waterparks’ culture.

• High School Diploma or Equivalent.

• Event coordinating experience desired but not required.

• Uses excellent judgment.

• Must be well organized and flexible to meet time, priority and workload demands.

• Must be able to work varied shifts, including evenings, holidays and weekends.

• Works effectively with others, on all levels, in a positive and professional manner.

• Has excellent communication skills which include the ability to use clear, concise, and grammatically correct written and oral language in all aspects of interaction with Guests, Team Members, and Directors.

• Has the ability to multi-task in a fast-paced environment.

• Proficient in Microsoft Word, Excel and Outlook.

• This position may require standing for long periods of time outdoors, exposed to the elements of nature, including but not limited to hot temperatures and rain.

• Is flexible, adaptive, and a team player.

• Reliable transportation.

Requirements

• May be required to stand for long periods of time.

• May be required to lift at least 20-50 lbs.

• May be required to be exposed to direct sunlight, hot temperatures, or rain.

• Must be able to multitask and be flexible in a fast-paced environment.

• Must be able to work well with others.

• Must be able to communicate effectively.