Revenue Manager

Description

This position will be responsible for leading the development, analysis, and execution of revenue management strategies and tactics to maximize overall profitability across the Food & Beverage, Retail, and Rentals departments.  

Reports To: General Manager 

Key Responsibilities: 

• Revenue Strategy: Lead the Food & Beverage, Retail, and Rentals teams to exceed profitability goals and ensure exceptional guest service. Collaborate with Park GM and Corporate Revenue to develop and implement revenue strategies that drive growth and guest satisfaction. Manage vendor relationships, including product sourcing, ordering, and pricing, while overseeing the bid process for new and existing suppliers. 
• Operations & Inventory: Participate in physical inventory counts and management, assisting staff with restocking merchandise, moving inventory between locations, or loading/unloading deliveries for retail and food and beverage outlets. Maintain a strong, physical presence throughout the waterpark by regularly walking through high-traffic areas such as entrance gates, retail shops, food and beverage locations, and attractions to monitor revenue operations. Conduct weekly to monthly audits of kiosks to ensure food quality, cleanliness, and signage appearance meet company standards. Review and address deficiencies with Food & Beverage Manager and leadership to ensure better operations.  Conduct opening and end-of-day revenue audits and secure all revenue areas at closing. Be physically present during early mornings or late nights as needed, supporting operational demands and ensuring all revenue areas are ready for peak guest flow during extended hours. 
• Staffing & Team Leadership: Direct the hiring, training, and development of Full-Time and Seasonal Managers and staff for revenue operations. Coordinate staffing and scheduling to optimize labor expenses and operational efficiency. Ensure each department has the tools, resources, and support needed for success, with a focus on team development. 
• Financial Reporting & Analytics: Prepare and present daily, weekly, monthly, and quarterly revenue reports to the GM and for any revenue-sharing programs. Establish metrics to measure demand, forecast performance, and identify opportunities to expand and optimize revenue streams. 
• Compliance & Systems Management:  Ensure compliance with health, safety, and alcohol regulations, as well as company policies and procedures. Oversee system maintenance, including menu pricing, digital menus, and daily system checks to ensure accurate revenue tracking. 
• Marketing & Events: Manage the creative and budgeting for signage, ensuring alignment with marketing guidelines for Food & Beverage, Retail, Rentals, and vendors. Assist physically with setting up special events or promotional activities, including arranging seating, setting up booths or kiosks, moving inventory, and preparing signage for maximum visibility. Collaborate with events on marketing initiatives to promote specials and increase guest spending. 
• Other duties as assigned. 

QUALIFICATIONS: 

• Experience with Microsoft, Scheduling Software, Point of Sale and Inventory Systems. 
• Exceptional written and verbal communication skills to convey data and analysis to partners at all levels. 
• Demonstrated ability to manage multiple complex tasks in a fast-paced environment.
• Ability to positively influence and lead in a team environment, generating innovative solutions to complex challenges.
• Demonstrated ability to meet deadlines, handle multiple priorities, and perform job responsibilities accurately with minimal supervision.
• Ability to develop and maintain positive service-oriented relationships with the Seasonal/Full time team as well as the corporate team.  
• Have or be able to obtain Food Handler’s Permit, Food Manager’s Certification and Alcohol Service License. 

PREFERRED QUALIFICATIONS: 

• Minimum of two years’ experience in Revenue Operations leadership. Industry (Water Park, Theme Park or other related entertainment) strongly preferred. 
• Advanced knowledge and experience with Excel, Tableau and comparable Purchase Order systems.
• Pricing and/or revenue management experience.
• Leadership experience in a pricing or retail environment.