What are the responsibilities and job description for the Customer Advisors - Retail (Mandarin Speaking) position at Pyramid Consulting Group, LLC?
Our client, a luxury fashion brand, is hiring Customer Advisors (Mandarin Speaking) to join the team at their Manhasset location. Candidates must have open availability to work a full-time retail schedule including weekends and holidays as needed.
Job Duties Include:
- Provide memorable customer service experience
- Network to attract new customers and develop a customer database
- Consult with customers to identify their needs
- Promote additional services where appropriate to meet the customer needs
- Utilize technology to offer a complete and integrated luxury experience
- Collect accurate customer data and information in accordance with procedures and guidelines
- Perform after-sales activities to develop customer connections
- Resolve customer issues or complaints as needed while adhering to relevant customer service policies
- Perform audits of store physical inventories
- Develop and maintain brand knowledge to better assist customers
- Assist with orientation of new staff through coaching as assigned
- Measure performance using customer service and sales KPIs
Job Qualifications Include:
- Passionate and open-minded
- Must have retail experience with a luxury or premium brand
- Mandarin language skills are required
- A current client book is preferred
- Made to measure experience is a nice to have
- Ability to self-learn and self-develop
- Strong customer service skills
- Proficient with digital technology
- Familiar with Apple products is a plus
- Excellent written and verbal communication skills
- Ability to stand for extended periods of time and lift up to 50lbs.
Salary: $25 /hr based on experience plus commission
*While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify Participation Posters.
Salary : $25
