What are the responsibilities and job description for the IT Support Manager position at Pyramid Consulting Group?
Lead and manage the IT Support team delivering help desk and desktop support services across the organization.
Key Responsibilities :
- Manage and develop help desk team supporting end-user technology needs
- Oversee IT asset management and inventory tracking
- Maintain support documentation and standard operating procedures
- Drive continuous improvement of support processes and team performance
- Analyze and report service metrics to leadership
- Handle personnel matters including hiring, training, and performance management
Required Qualifications :
Technical Skills :
