Associate OneSource Service Support Specialist

Immediate need for a talented Associate OneSource Service Support Specialist. This is a 04 months contract opportunity with long-term potential and is located in Rockville, MD (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 24-52499
 
Pay Range: $30 - $31/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables.
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Regularly engage with the customer and staff to ensure quality and compliance within the laboratory. 
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab. 
• Provide updates and timely communication to lab users on service work requests. 
• Provide area walkthrough for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• May be required to cross-train and provide back-up to other lab support areas in their lab. 
• Complete relevant paperwork according to principles of Good Documentation Practice. 
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Demonstrates appropriate use of office equipment/software after training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Interaction level with Management/Team Members: Daily

Key Requirements and Technology Experience: 

• Skills-Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.)
•  Lab inventory
• High School Diploma or equivalent and 1-2 years’ experience in a customer facing role. 
• 2 years’ experience in a customer facing role within a scientific environment.
• Professional Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain).
• Basic understanding of GLP/GxP and/or experience working in a compliance driven environment. 
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles. 
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices. 
• Basic knowledge of Occupational Health and Safety.
• Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel.
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. 
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to
• observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste. 
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals. 
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
• Self-motivated and ability to work under pressure to balance conflicting deadlines
• Good interpersonal, written, and verbal communication skills
• Ability to follow oral and written directions.
• Technical problem-solving skills and attention to details.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Initiative driven with proactive skill set to improve processes.
• Ability to read and interpret chemical labeling and hazardous signage.
• Good Documentation Practice.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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Salary : $30 - $31