What are the responsibilities and job description for the "AVD (Azure Virtual Desktop) Engineer/SME" position at Pyramid Consulting, Inc?
Immediate need for a talented “AVD (Azure Virtual Desktop) Engineer / SME”. This is a Fulltime opportunity with long-term potential and is located in Raleigh, NC(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID : 24-44689
Pay Range : $95k - $116k / annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities :
- Maintain multiple customer environments.
- Work a minimum of 40 hours a week.
- Update and Manage ticket backlog based on internal policies.
- Crisis Management - Identify any high-priority issues and escalate them to the next level.
- Provide Customer-First experience while utilizing phone calls, emails, and the ticketing system to manage cases.
- Work cohesively with a team as well as all divisions of the company. Customer-first approach.
- Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
- Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
- Be able to independently research and learn new material / concepts, then share the latest knowledge with the team.
- Be able to listen to, accept, and accurately follow directions from senior engineers.
- Be able to interface with Vendors to achieve resolutions for the customer.
- Be able to upkeep various spreadsheets accurately.
- Assist with creating, reviewing, and updating internal Knowledge Base Articles.
- Provide technical guidance to CSE1s and technicians.
- Provide training to technicians on VDI technologies and procedures.
- Provide technical reviews for RFCs to other engineers on the team.
- Ensure the client(s) environment is fully patched and running compatible components. (OS, Apps, Vmware Tools, etc.)
- Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
- Be able to receive, understand, and implement advanced technical procedures : Troubleshoot and document.
- Interface with adjacent teams to provide advanced and unique solutions.
Key Requirements and Technology Experience :
Memory, CPU, Disk, I / O, AV management, scheduled maintenance, etc.
Our client is a leading Auto Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Salary : $95,000 - $116,000
