What are the responsibilities and job description for the Intake Care Senior Representative position at Pyramid Consulting, Inc?
Immediate need for a talented Intake Care Senior Representative. This is a 04 Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-60317
Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Key Requirements and Technology Experience:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof
Job ID:25-60317
Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Potential activities that may occur during telephonic customer interaction will vary, but may include:Completing telephonic HRA’s or processing incoming mailed or faxed HRA’s
- Assisting with the scheduling of medical appointments
- Connecting customers to case management and community resources
- Addressing gaps in care and educating customer on having an annual face to face visit with their provider.
- Educating customers on plan benefits.
- Routing customer referrals to appropriate care management team based on identified needs.
- Escalating customer concerns or issues appropriately.
Key Requirements and Technology Experience:
- Skills-Medicare, Managed Care, Sales.
- Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.
- Empathetic attitude with ability to offer emotional
- Experience and knowledge of multiple aspects of the health care
- Excellent listening skills
- Helps customers identify problems or barriers and navigate health care
- Passion for the proper care and well-being of customers
- Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.
- Works well in a team approach with strong interpersonal skills
- Ability to handle multiple tasks, set priorities and develop action Detail oriented.
- Knowledge of regulatory requirements with emphasis on Medicare
- Outbound and inbound calls to complete a health risk assessment of Medicare advantage customers.
- Need someone familiar with medical terminology as the assessment focuses on the customer’s percept of their health needs, social needs, mental health, and physical functioning.
- Must be good at having a conversation and listening.
- Customer service skills as the job is all phone based and with out customers.
- Must need to learn and apply quickly in using a computer and excel. Problem solver. Needs to dependable and wants to work.
- Prefer 2-5 years in medical setting servicing those needing health care. Looking for staff who have can have a conversation , show empathy, listen to what is being shared, document accurately what was shared, and assist the customer in next steps if needs are identified by referring to our care management teams.
- High school diploma, college degree preferred or equivalent managed care
- High school diploma or GED minimally. Not looking for licensed staff.
- 1 years’ experience in managed care or related work in Health Services with emphasis on population management preferred.
- 1 years’ experience with processes that involve telephone contact and process management preferred.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#prof
Salary : $20 - $21
