What are the responsibilities and job description for the Major Incident Manager position at Pyramid Consulting, Inc?
Immediate need for a talented Major Incident Analyst. This is a 06 Months Contract opportunity with long-term potential and is located in Sandy Springs, GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-41381
Pay Range: $30 - $36.30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job ID:24-41381
Pay Range: $30 - $36.30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
- Experience managing major incident processes.
- Experience handling major technology events in complex environments, inclusive of drafting and distributing wide-scale executive summary communications
- Strong understanding of industry best practices and tools for incident management.
- Excellent analytical, technical, facilitation, and written communication skills.
- Proficient in self-directed learning regarding documented processes and incident management tools to advance personal development.
- Bachelor’s degree in Computer Science or a related field, or equivalent professional experience in information technology operations.
- At least five years of experience in performing IT service management activities.
- Experience managing major incident processes.
- Experience handling major technology events in complex environments, inclusive of drafting and distributing wide-scale executive summary communications
- Strong understanding of industry best practices and tools for incident management.
- Excellent analytical, technical, facilitation, and written communication skills.
- Capability to work effectively within a team-based environment.
- Proficient in self-directed learning regarding documented processes and incident management tools to advance personal development.
- Adept at managing complex and time-sensitive tasks.
- Keen attention to detail for effective communication and post-incident analysis.
- Ability to consistently and comfortably collaborate closely with executives and senior leadership.
- Proven experience managing comprehensive major incident processes and tools.
- Proven experience overseeing major technology events in complex settings, including drafting and distributing broad executive summary communications.
- ITIL v4 Foundations Certification.
- Experience in Organizational Communications.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $30 - $36
