What are the responsibilities and job description for the Production Support Engineer position at Pyramid Consulting, Inc?
Immediate need for a talented Production Support Engineer. This is a 12 months contract opportunity with long-term potential and is located in Pennington, NJ(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-58011
Pay Range: $60 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Support Batch and business queries for Global Markets Risk
- Manage user query mailbox effectively, understand the scope of team’s work and ensure timely and appropriate response is provided for all user queries.
- Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
- Incident management - provide timely and accurate user notifications as well as management escalations when needed.
- Documentation and knowledge management
- Follow up and coordinate resolutions with various development teams.
- Assist with metrics reporting.
- Coordinate and perform Business Continuity testing and related paperwork.
- Organize and run meetings independently for issue resolution.
- Respond to and resolve feed and batch support items, Manage alerts and monitoring.
Key Requirements and Technology Experience:
- Key skills; Production Support, Linux/Unix, Splunk/Dynatrace
- 5 years of Production Support experience.
- Strong SQL Knowledge.
- Strong UNIX / LINUX knowledge.
- Knowledge of Software Development Life Cycle.
- Working knowledge of ITIL.
- Strong verbal and written communication skills.
- Excellent project and time management skills.
- Ability to work in a multi-regional team
- Financial industry experience.
- Knowledge of Market Risk
- Python.
- Agile methodology.
- Monitoring packages - ITRS, Client, Dynatrace
Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Salary : $60 - $70
