Service Desk Associate II

Immediate need for a talented Service Desk Associate II. This is a 06 months contract opportunity with long-term potential and is located in Bartlesville, OK (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-65321

Pay Range: $18.58 - $22.13/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Receives incoming help requests from end users via both telephone and helpdesk tickets in a courteous manner.
• Builds rapport with key operators, IT teammates, and end users to provide outstanding service.
• Prioritizes and schedules problems.
• Escalates problems (when required) to the appropriately experienced technician.
• Applies diagnostic utilities to aid in troubleshooting.
• Identifies and learns appropriate software and hardware used and supported by the organization.
• Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Performs post-resolution follow-ups to help requests.
• Develop help sheets and frequently asked question lists for end users.

Key Requirements and Technology Experience:

• Key skills; Service Desk, Desktop Support; Install/upgrade Software & Hardware; Troubleshooting; Preventative maintenance.
• Intermediate level, typically 3-5 years of experience.
• Provides technical/functional and/or administrative support.
• General working knowledge of specific systems, terminology, and procedures used within the department.
• Able to solve problems and make basic decisions.
• Performs routine tasks.

Our client is a leading Oil and Gas Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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