What are the responsibilities and job description for the System Options Specialist II (Customer service) position at Pyramid Consulting, Inc?
Immediate need for a talented System Options Specialist II (Customer service). This is a 12 months contract opportunity with long-term potential and is located in Lindon, UT (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-58640
Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#atl J2W:CB3
Job ID:25-58640
Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Maintain multiple databases by entering new and updated customer and account information.
- Obtain and prepare source data for entry by compiling customer and account information.
- Maintain data entry requirements by following data program techniques and procedures.
- Verify entered customer and account data by reviewing, correcting, deleting, or reentering data .
- Resolve account deficiencies by corresponding with customer to obtain additional information .
- Maintain sales operations by following policies and procedures and reporting needed changes.
- Maintain customer confidence and protect sales/operations by keeping information confidential.
- Combine and correct account data from multiple systems when information is incorrect or incomplete.
- Become application process/customer onboarding subject matter expert for the sales organization.
- Provide clear, concise, and professional communication with customers via inbound and outbound phone calls as well as email.
- Consistently provide on-time outbound calls according to established schedule.
- Demonstrate the ability to provide a good customer experience by taking ownership of your workload and providing updates to your customer(s) throughout the entire onboarding process .
- Keep a positive attitude and strive to achieve and retain a collaborative environment with internal customers .
- Other tasks as assigned by management.
- Key Skills:Customer service, Data entry , excel .
- Professional and clear communication skills - verbal and written.
- Ability to quickly learn and adapt to changing technology and priorities.
- Strong ability to analyze information and use logic, reasoning, and decision making skills.
- Ability to multitask .
- Self-starter, well-organized, strong attention to detail and thoroughness, and strong problem-solving abilities.
- Ability to work effectively on a team, independently, and collaborate with other departments.
- Proficient computer skills with quick typing abilities with accuracy.
- Organization skills.
- High School Diploma or equivalent .
- 2 years of proven work experience as a sales support associate and/or data entry specialist.
- Hands on experience with CRM Systems.
- Proficiency with Google Suites, DocuSign, and MS Excel.
- In-depth understanding of sales principals and customer service practices.
- Excellent communication skills.
- Analytical and multi-tasking skills.
- Ability to accurately type 50 words per minute.
- Ability to quickly switch your focus.
- Teamwork and motivational skills.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
#atl J2W:CB3
Salary : $20 - $25
