What are the responsibilities and job description for the Front Office Manager position at Pyramid Global Hospitality?
Property
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description
Pyramid Hotel Group is the manager of this Candlewood Suites Hotel owned by Michigan State University. The 128-suite hotel is attached to MSU's state-of-the-art 96,000-square-foot Executive Education Center, overlooking the MSU-owned 18-hole championship golf course. Hotel guests also have access to the adjacent University Club dining facilities, health club, day care and recreational facilities.
Overview
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and shuttle staff. The Front Office Manager will ensure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to. Accounting and billing of clients / group business are also a requirement as well as upselling our features and amenities to our guests.
Qualifications
Must have excellent communication skills, written and verbal, and relate to guests
- concerns and work well in groups.
Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.
Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
Must be able to handle multi-tasking and be goal- and results-oriented.
Must have strong time management skills to meet deadlines.
Compensation Range
The compensation for this position is $45,000.00 / Yr. - $48,000.00 / Yr. based on qualifications and experience.
Salary : $45,000 - $48,000
