What are the responsibilities and job description for the Hotel Front Office Manager position at SpringHill Suites Lansing West?
Job Overview
We are seeking a dedicated and experienced Hotel Front Office Manager to oversee the daily operations of our front desk team and ensure exceptional guest experiences. The ideal candidate will possess strong leadership skills, a background in hospitality management, and a passion for providing outstanding customer service. This role requires effective communication, problem-solving abilities, and the capacity to manage multiple tasks in a fast-paced environment.
Duties
- Supervise front desk operations, ensuring smooth check-in and check-out processes for guests.
- Manage and train front office staff, fostering a positive work environment that promotes teamwork and high performance.
- Address guest inquiries and concerns promptly, providing solutions to enhance their stay.
- Oversee night audit procedures to ensure accurate financial reporting and reconciliation.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Implement policies and procedures to improve operational efficiency and guest satisfaction.
- Collaborate with other departments to coordinate guest services and special requests.
- Monitor front desk inventory, including supplies and equipment, ensuring adequate stock levels.
- Cover front desk shifts as needed during slower periods.
Experience
- Proven experience in hotel management or front office operations within the hospitality industry.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with night audit processes is preferred.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Excellent phone etiquette and communication skills are essential for effective interaction with guests and staff.
- Experience in hospitality management or related fields is an advantage.
Join our team as we strive to create memorable experiences for our guests while fostering a supportive environment for our employees. Your expertise in hospitality will be invaluable as we continue to enhance our service delivery.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- Employee discount
- Health insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
Experience:
- Hotel Front Desk: 2 years (Required)
Ability to Commute:
- Lansing, MI 48917 (Required)
Ability to Relocate:
- Lansing, MI 48917: Relocate before starting work (Required)
Work Location: In person
Salary : $38,000
