What are the responsibilities and job description for the Helpdesk III position at Pyramid Technology Solutions, Inc.?
Job Details
ROLE TITLE: Help Desk III
LIENT LOCATION: 201 W Washington Ave, Madison, WI 53703
WORK ARRANGEMENT: 95% REMOTE. Primarily remote, but occasional in-person attendance is required (e.g., first day onboarding, conferences). Candidates must be CURRENT Wisconsin residents with work history in the state. No relocation allowed.
START / END: 02/24/2025 06/30/2025 with the possibility of extension. The state cannot post any job beyond the end of the current fiscal year (so while many/most jobs at the state could run multi-year, they all are capped to the current fiscal year to start).
2 years in Helpdesk Roles
Work history in WI (must be a resident of WI to apply)
Interpersonal Skills
Customer Service (1 yr)
Customer Support (1 yr)
Data Quality/Reporting/Analysis (1 yrs)
