What are the responsibilities and job description for the Desktop Support Technician position at Pyramid?
Job Overview
We are seeking a dedicated and knowledgeable Desktop Support Technician to join our IT team. This role is essential in providing technical support and ensuring the smooth operation of computer systems within the organization. The ideal candidate will have a strong background in troubleshooting software and hardware issues, as well as a commitment to delivering exceptional customer service.
Responsibilities
- Provide first-level support for desktop hardware, software, and network issues.
- Troubleshoot and resolve technical problems related to operating systems, applications, and peripherals.
- Assist users with VPN connectivity and remote access issues.
- Maintain and manage user accounts in Active Directory.
- Document all support requests and resolutions using ticketing systems such as Jira or ServiceNow.
- Perform routine maintenance on computer systems and ensure all software is up-to-date.
- Collaborate with network administration teams to resolve connectivity issues.
- Provide training and guidance to end-users on best practices for technology use.
Skills
- Proficiency in troubleshooting various operating systems including Windows, Linux, and macOS.
- Strong understanding of TCP/IP networking concepts and protocols.
- Experience with customer service principles and practices.
- Familiarity with software troubleshooting techniques for common applications.
- Knowledge of network administration tasks and tools.
- Ability to effectively use ticketing systems like Jira or ServiceNow for issue tracking.
- Excellent communication skills, both verbal and written, to assist users effectively.
- A proactive approach to problem-solving with a focus on user satisfaction.
Join our team as a Desktop Support Technician where you will play a crucial role in maintaining our IT infrastructure while providing outstanding support to our users.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Desktop support: 2 years (Preferred)
- IT support: 2 years (Preferred)
- Windows: 1 year (Preferred)
- Mac OS: 1 year (Preferred)
Work Location: In person
Salary : $21 - $23
