Bilingual Quality Liaison

Position Summary

This role is accountable for both supplier customer satisfaction and operational effectiveness at Volkswagen. Quality Representatives accept Ownership of and responsibility for the overall success of every project assigned. As a central point of contact, you will develop a strong professional relationship with our customers.

Safety, our first Quality Key, is our top priority in our service delivery.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Demonstrate Care through quality service and clear communications to customer
• Be Responsive to customer concerns and take action in a timely manner
• Collect and analyze data to develop corrective and preventive action programs
• Communicate with customer using Transparent and regular communicative strategies
• Participate with various functional departments on continuous improvement initiatives
• Create Work Orders and standardized Work Instructions to guide inspection process
• Time study creation, audits, and approvals
• Assist in containment break investigations and 8D Reporting
• Develop strong relationships and exercise Transparent and Honest communication with customer and supplier contacts
• Conduct audits and collect data to deliver updates and reports
• Seek constructive feedback from customer and identify opportunities for improvement
• Perform other related duties as required
• Lead by example, demonstrating a strong work ethic and commitment to company values, vision, and quality keys
• Maintain accurate documentation, records, and reports related to shift performance, ensuring accountability and Ownership
• Encourage decision-making, guide team members, and validate outcomes
• Uphold the highest ethical standards, promoting a culture of Honesty, integrity and trustworthiness
• Foster a safe and inclusive work environment where all employees are treated with Care

Minimum Qualifications

• Must be able to speak fluently in Spanish and English
• Demonstrated ability to conduct root cause analysis
• Excellent oral and written communication skills
• Ability to maintain composure under pressure and foster a sense of control
• Strong attention to detail and ability to meet deadlines and prioritize multiple demands
• Ability to work under pressure as well as identify and resolve issues quickly
• Flexible schedule to support various shifts
• An energetic and achievement-oriented attitude
• A dedication to customer service and an “expert-level” of knowledge about client
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the following functions of this position:

• The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls
• The employee is frequently required to stand; walk; reach with hands and arms; and conduct repetitive movements throughout the duration of the shift
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves, and hardhats
• Loose fitting clothing and jewelry are not permitted
• The noise level in the work environment is usually moderate
• The work environment is not temperature controlled
  
  

Notes

• Employees will be required to follow any other job-related instructions and to perform any other job-related duties as needed
• To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently

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