What are the responsibilities and job description for the Client Care Coordinator position at Q36 Pest Control?
About Us: At Q36 Pest Control, we are committed to transforming the pest control experience with a focus on positivity, professionalism, and exceptional client care. We believe in building lasting relationships with our clients by delivering effective solutions and outstanding service. Join our team and be part of a company that values positivity, integrity, and customer satisfaction.
Job Description: We are seeking a motivated and compassionate Client Care Coordinator to join our dynamic team. As a Client Care Coordinator, you will be instrumental in ensuring our clients receive the highest level of care and support throughout their pest control experience. Your positive attitude and dedication to client satisfaction will contribute to our company’s reputation as a trusted industry leader.
Responsibilities:
- Act as the primary point of contact for clients, providing personalized support and assistance.
- Coordinate service requests, schedule appointments, and dispatch pest control technicians efficiently.
- Communicate clearly and proactively with clients to provide updates, answer questions, and address concerns.
- Maintain accurate client records and service logs using our software systems.
- Follow up with clients after service to ensure satisfaction and identify any additional needs.
- Educate clients on our pest control services, products, and preventive measures.
- Collaborate with internal teams to streamline processes and enhance the client experience.
- Assist with social media outlets for business as time permits.
Requirements:
- Passion for delivering exceptional client care and promoting a positive customer experience.
- Previous experience in customer service, client relations, or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Proficiency in using CRM software and other office applications.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
Benefits:
- Paid Time Off
- Health Care Options
- Life Insurance
- Opportunities for career growth and professional development.
- Supportive and inclusive work environment that values teamwork and positivity.
- Training and certification in pest control services provided.
How to Apply: Join our team and help us redefine the pest control experience with a focus on positivity and client care. To apply for the Client Care Coordinator position at Q36Pest Control, please submit your resume and a cover letter detailing your qualifications and why you are interested in joining our team. We look forward to hearing from candidates who share our commitment to excellence and positivity in client relations.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: No more than 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Salary : $15 - $18