What are the responsibilities and job description for the Head Of Network Services position at QBE Americas, Inc.?
Primary Details
Time Type : Full time
Worker Type : Employee
Direct and lead the delivery of global Networks services in line with QBE strategy. The role holder will be expected to develop and lead the global teams to define and implement the strategy and global target operating model for the tower capabilities. Where appropriate the role will manage the performance of key 3rd parties in the provision of network services. The role also exists to ensure the operational delivery of these services (including changes and improvements) to agreed targets, including key aspects such as quality, cost-effectiveness, and timeliness to drive the overall effectiveness of Global Technology Enterprise Services (TES).
Primary Responsibilities
- Develop and lead the global Network Services strategy in line with the approach proposed to the Technology Services Leadership Team.
- Ensure the Network Services is supplying the projects and services demanded to the required levels, time, cost, and quality.
- Operate a robust 3rd party supplier governance framework to ensure effective supplier performance.
- Manage and consolidate vendors used to provide services across regions; ensure that Service Level Agreements (SLAs) are met and that Key Performance Indicators (KPIs) are tracked.
- Manage appropriate global KPIs and SLAs reporting progress against targets.
- Develop and drive change programs, project plans, resource plans, and budgets ensuring inter-dependencies with other change activities are appropriately considered and managed throughout the whole lifecycle.
- Plan and drive global alignment and, where appropriate, consolidation of IT services and standardization of technology selection.
- Monitor and track IT risks and issues; develop, implement and track mitigation plans.
- Track Network Services related problems and outages; collaborate with architects to ensure optimization and issue resolution.
- Track security breaches and patches put in place; manage and report on audit findings appropriately.
- Liaise with divisional and global service management functions to monitor performance and issues logged.
- Formulate, develop, embed, and continuously improve operational controls and processes based on best practice methodologies.
- Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs / costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility.
- Provide status reporting and communication to ensure that all stakeholders are kept updated of service performance and change progress so informed decisions can be made.
- Build positive, open, and constructive relationships with key stakeholders, working in partnership to ensure service delivery meets current and future business needs.
- Actively develop and foster a proactive, service-oriented culture within own team, wider IT, and third-party supplier teams.
- Drive and foster a culture of continuous improvement, motivation, collaboration, empowerment, and entrepreneurialism within the department.
- Improve Network Services performance through optimal allocation and management of resources delivering global initiatives; streamline roles and responsibilities and provide cross-region support.
- Formulate and implement strategies to improve customer satisfaction.
- Set customer service metrics and track performance against established goals.
- Effectively address and resolve escalated customer issues and complaints.
- Promote a customer-focused culture within the organization.
- Provide essential technology leadership in the network services domain.
- Deliver a highly secure network architecture based on the core principles of Zero Trust Architecture.
- Develop and uphold robust network security measures to safeguard sensitive data and ensure regulatory compliance.
- Utilize automation and orchestration tools to enhance network operations and boost efficiency.
- Oversee lifecycle management of all network assets, ensuring hardware, software, and firmware remain compliant and fully supported.
- Ensure all critical and relevant services are monitored, alerted, and configured for auto-remediation where possible.
- Maintain accurate records of all assets in the CMDB, including relevant hardware, software, and firmware information, as well as all upstream and downstream connections and dependencies.
Required Education
Required Experience
Preferred Competencies / Skills
Preferred Experience
Preferred Knowledge
About Us
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.
With more than 12,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. We believe this is our moment : What if it was yours too?
Your career at QBE - let's make it happen!
Job Type
Manager
Inclusion of Diversity
At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location, and business needs. Annual Salary Range : $172,500 - $258,500.
Benefit Highlights
You are more than your work - and QBE is more than a workplace, which is why QBE provides you with the benefits, support, and flexibility to help you concentrate on living your best life personally and professionally.
At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees.
How to Apply
To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Salary : $172,500 - $258,500
