What are the responsibilities and job description for the Head Of Network Services position at QBE?

Primary Details

Time Type : Full time

Worker Type : Employee

Direct and lead the delivery of global Networks services in line with QBE strategy. The role holder will be expected to develop and lead the global teams to define and implement the strategy and global target operating model for the tower capabilities. Where appropriate, the role will manage the performance of key 3rd parties in the provision of network services. The role also exists to ensure the operational delivery of these services (including changes and improvements) to agreed targets, including key aspects such as quality, cost-effectiveness, and timeliness to drive the overall effectiveness of Global Technology Enterprise Services (TES).

Primary Responsibilities :

Develop and lead the global Network Services strategy in line with the approach proposed to the Technology Services Leadership Team.
Ensure the Network Services is supplying the projects and services demanded to the required levels, time, cost, and quality.
Operate a robust 3rd party supplier governance framework to ensure effective supplier performance.
Manage and consolidate vendors used to provide services across regions; ensure that Service Level Agreements (SLAs) are met and that Key Performance Indicators (KPIs) are tracked.
Manage global KPIs and SLAs reporting progress against targets.
Develop and drive change programs, project plans, resource-plans, and budgets ensuring inter-dependencies with other change activities are appropriately considered and managed throughout the whole lifecycle.
Plan and drive global alignment and, where appropriate, consolidation of IT services and standardization of technology selection.
Monitor and track IT risks and issues; develop, implement and track mitigation plans.
Track Network Services related problems and outages; collaborate with architects to ensure optimization and issue resolution.
Track security breaches and patches put in place; manage and report on audit findings appropriately.
Liaise with divisional and global service management functions to monitor performance and issues logged.
Formulate, develop, embed, and continuously improve operational controls and processes based on best practice methodologies.
Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs / costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility.
Provide status reporting and communication to ensure that all stakeholders are kept updated of service performance and change progress so informed decisions can be made.
Build positive, open and constructive relationships with key stakeholders, working in partnership to ensure service delivery meets current and future business needs.
Actively develop and foster a proactive, service-oriented culture within own team, wider IT, and third-party supplier teams.
Drive and foster a culture of continuous improvement, motivation, collaboration, empowerment, and entrepreneurialism within the department.
Improve Network Services performance through optimal allocation and management of resources delivering global initiatives; streamline roles and responsibilities and provide cross-region support.
Formulate and implement strategies to improve customer satisfaction.
Set customer service metrics and track performance against established goals.
Effectively address and resolve escalated customer issues and complaints.
Promote a customer-focused culture within the organization.
Provide essential technology leadership in the network services domain.
Deliver a highly secure network architecture based on the core principles of Zero Trust Architecture.
Develop and uphold robust network security measures to safeguard sensitive data and ensure regulatory compliance.
Utilize automation and orchestration tools to enhance network operations and boost efficiency.
Oversee lifecycle management of all network assets, ensuring hardware, software, and firmware remain compliant and fully supported.
Ensure all critical and relevant services are monitored, alerted, and configured for auto-remediation where possible.
Maintain accurate records of all assets in the CMDB, including relevant hardware, software, and firmware information, as well as all upstream and downstream connections and dependencies.

Required Education

Bachelor's Degree or equivalent combination of education and work experience.

Required Experience :

10 years relevant experience.

Preferred Competencies / Skills :

Excellent relationship management skills, capable of establishing and maintaining relationships across the business and influencing design and policy where required.

Confident and credible, capable of offering insightful commentary and advice both to the business, peers, and team members.

Excellent communications skills – both verbal and written.

Strong negotiation and influencing skills.

Strong individual networking skills.

Commercial acumen.

Problem-solving and decision-making skills.

Preferred Experience

Experience in delivering and managing large IT projects and delivering IT services across geographical boundaries in a global organization, broad financial services experience with strong understanding of insurance processes and technology.

Proven strong experience of consistent and constructive people leadership within an IT environment.

Expert technical knowledge of the relevant Tower infrastructure and experience of setting and executing global IT infrastructure strategies.

Experience of effectively managing 3rd party resources, displaying commercial awareness and negotiation skills, preferably across multiple geographies.

Experience of coordinating a matrixed, geographically dispersed organization.

Experience of overseeing project delivery across the full lifecycle.

Experience of managing relationships with senior divisional IT Stakeholders.

Experience of setting and managing departmental budgets.

Preferred Knowledge

Extensive understanding of the IT department, its environment / solutions, plans, and strategies.

Expert knowledge of Tower infrastructure technologies and best practices.

Knowledge of project management best practice and its application and implications.

Extensive insurance industry knowledge and experience in a global organization including best practice infrastructures, processes, and business practices.

Strong technical background and ability to translate technical terms into phrases understood by the business customer.

Continually monitors changes in global technology trends.

About US :

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We’re proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. We believe this is our moment : What if it was yours too?

Your career at QBE — let’s make it happen!

https : / / www.linkedin.com / company / qbe-north-america /

US Only - Travel Frequency

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands

General office jobs : Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset, and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

Manager

Inclusion of Diversity :

At QBE, we are deeply committed to fostering an inclusive workplace where each person is valued and respected for their authentic selves. If you require any assistance, such as alternative interview accommodations during the recruitment process, please do not hesitate to inform our Talent Acquisition team.

Compensation :

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location, and business needs.

Annual Salary Range : $172,500 - $258,500

AL, AR, AZ, CO (Remote), DE, FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX (Remote, Plano), UT, VA, VT, WI, WV, and WY

Annual Salary Range : $189,500 - $284,500

CA (Remote, Fresno, Irvine, and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX, and WA

Annual Salary Range : $215,500 - $323,500

NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support, and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision, and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and caregiver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

At QBE, we understand that exceptional employee benefits go beyond mere coverage and compensation. We recognize the importance of flexibility in the work environment to promote a healthy balance, and we are committed to facilitating personal and professional integration for our employees. That's why we offer the opportunity for hybrid work arrangements. If this role necessitates a hybrid working model, candidates must be open to attending the office 8-12 days per month. This approach ensures a collaborative and supportive work environment where team members can come together to innovate and drive success.

Australia / New Zealand Only - Advice / Non-Advice

Non-Advice : This role is not authorized to provide financial product advice to retail customers in respect of General Insurance products. Financial product advice means a statement or recommendation made to a retail customer with the intention of influencing their decision in considering a general insurance product.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other, and to our customers, suppliers, communities, and governments. It provides clear guidance to help us make good judgment calls.

Skills :

Coaching for success, Commercial Acumen, Critical Thinking, Customer Service, Global IT Infrastructure, Influencing, Information Technology Applications, Intentional collaboration, IT Infrastructure Operations, Managing performance, Navigating ambiguity, Negotiation, Stakeholder Management, Strategic Leadership, Vendor Management

How to Apply :

To submit your application, click "Apply" and follow the step-by-step process.

Equal Employment Opportunity :

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Salary : $172,500 - $258,500

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