What are the responsibilities and job description for the Inside Sales Manager position at QBS, provider of Safety-Care?
Location: Foxborough / N Attleboro, MA
Employment Type: Full-Time
Reports to: Head of Growth
About QBSQBS, provider of Safety-Care®, is a leader in behavioral crisis prevention training. Through our train-the- trainer model, we equip organizations—including schools, healthcare providers, and human services professionals—with the skills to reduce workplace crises and improve care. Our small but high-impact team supports over 3,500 customer accounts and 250,000 certified professionals, making outbound prospecting and sales automation critical to our next phase of growth.
Position SummaryPlayer-Coach Sales Manager
Build, test, and scale an outbound sales engine using modern B2B sales automation tools. This role is both strategic and hands-on: you will personally sell, refine the playbook, and then scale a high-velocity team to execute it. Success in this role means designing a repeatable, data-driven process for outbound prospecting, personalization at scale, and sales conversion.
Key ResponsibilitiesBuild and Optimize the Outbound Sales Engine:
- Develop, implement, and refine a structured outbound sales playbook.
- Leverage sales automation tools (Apollo, Outreach, Salesloft) to drive efficient prospecting.
- Create email sequences, LinkedIn outreach strategies, and call scripts.
- Test different outbound tactics and iterate based on data and conversion metrics.
Sell, Then Scale:
- Personally engage in outbound sales to validate the sales playbook before scaling.
- Set up A/B tests on messaging, cadence timing, and multi-channel engagement.
- Hire, train, and coach a team of Inside Sales Representatives to execute the outbound strategy.
Drive Team Performance Through Data & KPIs:
- Define and manage key sales metrics: outreach volume, meeting conversion rates, pipeline velocity.
- Use Salesforce CRM and sales intelligence tools (Gong, Apollo, ZoomInfo) to track performance.
- Establish real-time dashboards and reports in Salesforce to drive decision-making.
- Conduct weekly coaching sessions and provide feedback based on Gong call recordings and CRM analytics.
- 5 years of inside sales experience, with 2 years in a leadership role.
- Proven experience in developing, testing, and scaling outbound B2B sales teams.
- Deep expertise in Salesforce CRM, including workflow automation, reporting, and segmentation.
- Hands-on experience with Apollo, Outreach, Salesloft, Gong, or similar sales automation tools.
- Strong analytical mindset with experience using data to optimize outreach strategies.
- Ability to balance strategic thinking with day-to-day execution.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k) with company match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Professional Development
QBS is an Equal Opportunity Employer. QBS will not discriminate against any employee or applicant for employment because of race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. QBS will grant employment, without regard to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law.
