Patient Relations Sales Specialist

QC Kinetix is the worldwide leader in non-surgical regenerative medicine with over 140 clinics across the US. Our goal is to use all natural treatments to help patients with arthritis, sports related injuries and chronic joint pain, without the use of surgery, steroids, or pain meds.

We are currently looking for a patient sales and financial consultant in our Colchester VT clinic to act as our Patient Consultation Coordinator.

We will spend tens of thousands of dollars on a monthly basis by adverting on local Vermont radio, TV, search engines (ie: Google), and social media. All inbound leads will be prequalified by our call center which will schedule appointments at our clinics. In other words, your time won’t be wasted with random sales leads and therefore we’ll be expecting a high closing rate.

The Patient Consultation Coordinator must be a highly motivated individual that preferably has healthcare elective procedure experience in dealing with cash–pay (no insurance), concierge medical practice. We are looking for skilled "deal closers" who can overcome objections and challenges from patients and articulate to the patient why our practice and procedures are an amazing fit for them.

They are expected to perform sales functions, meet with patients and guide them in the treatment processes. Following up with patients on a regular basis to develop relationships is a critical function of this medical center role as well as ensuring excellent patient satisfaction. Achieving year over year sales growth by increasing gross revenue for the clinics are a must!

Responsibilities Include:

• Understands the physiology for each treatment offered and able to explain each treatment in great detail as prescribed by the medical provider
• Reviews notes from the medical provider in order to speak with patient concerning treatments
• Obtains treatment plans from medical providers to present to the new patient
• Learns and delivers verbiage for each treatment option prescribed by the medical provide
• Explains to the patient any imaging questions after medical provider establishes their diagnosis and explains pathology
• Answers any questions the new patient may have regarding finances
• Explains recommended procedures, financial breakdown, financing options.
• Closes 50% of patients they see. An average of 10 patients a day will be seen.
• Perform outreach and marketing to help bring in a consistent flow of patients.
• Works closely with marketing department to optimize campaigns.
• Achieve year over year sales growth
• Increasing practice gross revenue

We provide extensive training on our treatment procedures, sales process, and patient journey.

Preferred Experience:

• Experience with cash payment options, non-insurance elective procedures.
• Experience using 3rd party financing options such as CareCredit
• Strong interpersonal communication skills and ability to work effectively with the right range of contingencies in a diverse community.
• Ability to interact with staff in a team environment.
• Knowledge of clinical operations and procedures
• Knowledge of legal and ethical standards for the delivery of medical care and ability to work both independently and in a team environment.
• Experience with regenerative medicine/PRP injections, Pain management is a PLUS
• Medical sales: 2 years (Preferred, not required)

Our very competitive compensation structure will include $32/hour base PLUS generous performance bonuses and commissions structure. Top performers typically earn more from commissions then from base.