IT Help Desk Technician

Are you a recent graduate with a flair for technology and a passion for problem-solving? Join QC Supply as a Full-Time IT Help Desk Technician in Schuyler, NE, where every day is an exciting opportunity to dive into Microsoft 365 setup and support! You'll put your analytical and problem-solving skills to the test while providing top-notch IT end-user support to our energetic team. With your strong computer skills, you'll quickly become an IT hero, assisting clients and colleagues alike.

Imagine a workplace that values your technical computer skills, where your contributions help forge customer partnerships. This onsite position not only promises daily engagement with technology, but also offers a competitive pay, giving you the chance to thrive right in the heart of the agriculture industry. You will have benefits such as Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, Paid time off (PTO), paid holidays, and and 401k match available after eligibility requirements are met. So, if you're eager to launch your career and make a difference, we'd love to hear from you!

Hello, we're QC Supply

Sometimes the best things start out in the garage. For QC Supply, it was a small one located in Schuyler, Nebraska. QC Supply was founded in 1982 with the simple goal of helping people grow, and 40 years later, that's still at the heart of what we do. With our home base remaining in Schuyler, we went from a small-town operation to a nationwide distributor distributor and eCommerce platform by boldly supporting the future of farming. Our commitment to that mission has propelled us to expand our reach while keeping our roots firmly planted.

Are you excited about this IT Help Desk Technician job?

As an IT Help Desk Technician at QC Supply, you will be the go-to wizard for fast and effective technical assistance on computer systems! Your day will be filled with answering queries about basic technical issues while showcasing your strong computer skills and analytical and problem-solving skills to offer practical solutions. Communication is key, and you will shine in your ability to understand customer challenges and clearly explain resolutions-making writing and editing skills essential for documenting these interactions. Plus, your customer-oriented approach and patience will help you navigate even the most challenging inquiries. Join us and become an integral part of our energetic team dedicated to providing exceptional IT end-user support!

Does this sound like you?

To thrive as an IT Help Desk Technician at QC Supply, you'll need a solid blend of technical and interpersonal skills! Serving as the first point of contact for technical assistance, you will leverage your strong computer skills to diagnose and resolve a variety of hardware and software issues. Proficiency in Microsoft 365 setup and support will be essential, especially with tools like Microsoft Windows, Word, PowerPoint, Excel, Outlook and Teams. Your excellent analytical and problem-solving skills will help you track requests, document resolutions, and follow standard help desk procedures effectively. Communication is key-as you'll need to advise users on appropriate actions and tackle challenging customer interactions with a patient, customer-oriented approach.

Your writing and editing skills will also come into play as you update documentation and processes. With attention to detail and the ability to work both independently and collaboratively, you'll help create a supportive and efficient tech environment!

Knowledge and skills required for the position are:

• Serve as the first point of contact to requests for technical assistance
• Diagnose and resolve technical hardware and software issues
• Advise user on appropriate action
• Track requests and document resolutions
• Follow standard help desk procedures, document processes, and maintain service desk records
• Identify and escalate situations requiring urgent attention to the next level of support personnel
• Work effectively in-person and remotely with internal customers at all levels of the company
• Follow company policies and procedures
• Associate degree in Computer Science, Information Systems or other related field or equivalent work experience
• At least one year experience in an IT end-user support role
• Strong Computer Skills and the ability to troubleshoot and diagnose problems
• Excellent analytical and problem-solving skills
• Experience in setup and support of Microsoft 365 product suite, including but not limited to: Microsoft Windows operating systems, Microsoft Office (including Word, PowerPoint, Excel, Outlook and Teams)
• Good Customer Service Skills/ Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
• Writing and editing skills to aid in writing and updating documentation
• Oral and written communication skills
• Customer service orientation
• Problem analysis and solving
• Team interaction
• Planning and organizing
• Attention to detail

Will you join our team?

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

QC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.