Director, Credit Operations

Description

POSITION DESCRIPTION :

The Director of Credit Operations involves both strategic oversight and hands-on management of Credit Operations to ensure efficient, compliant credit processing while enhancing systems and workflows for high-quality, scalable operations. Shape the vision by developing processing workflows, SOPs, and QC measures, and providing tactical guidance to engineering teams for scalable, automated solutions. Excel at working cross-functionally with Corporate Planning, Strategy, IT, Commercial, Risk, Operations team to achieve industry best practices and find innovative solutions that support organization growth. Drive production results from numerous third-party fulfillment partners, ensuring high-quality, on-time processing while building deep relationships and driving consistent results. Strong, principled opinions and a proactive approach to identifying and acting on opportunities. Uphold the highest standards to ensure process success on the platform.

This position reports to Sr. Director Strategy & Operations or any other senior personnel the President of the Company may designate. While this employment opportunity is eligible for remote work, hybrid or onsite work may be required for candidates residing within a commutable distance of any of our corporate offices in Irvine, CA; San Francisco, CA; and Teaneck, NJ.

RESPONSIBILITIES

• Lead and proactively collect invoices from business and find innovative solutions to optimize the fulfillment infrastructure, including policy, process and system.
• Evaluate BPO strategy and requirements, and production effectiveness to support the overall growth of the organization.
• Maintain a comprehensive understanding of finance application processing regulations to ensure compliance.
• Develop and implement processing workflows, SOPs, SLAs, checklists, and QC measures to ensure high-quality and efficient credit processing.
• Establish a framework to monitor productivity standards and performance efficiency and ensure operations goals are met on a monthly, quarterly, and annual basis.
• Assess and enhance credit policies and Procedures.
• Lead strategy of credit stipulations processing systems to ensure file flow, high quality, regulatory compliance, and efficiency.
• Excel at working cross-functionally with Corporate Planning, Strategy, IT, Commercial, Risk, Operations to achieve industry’s best practices.
• Oversee credit risk processes such as welcome calls and Milestone reviews to ensure operational excellence.
• Conduct credit operations team’s business continuity plan and agent performance evaluations.  Ensure cross training matrix is up-to-date and critical functions are documented and can be performed in the event of disaster.

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

Hanwha Q CELLS America Inc. (“HQCA”) is headquartered in Irvine, CA, and handles sales for the North American region. It is a subsidiary of Hanwha Q CELLS Co., Ltd., one of the world´s largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa, and the Middle East, the company provides excellent services and long-term partnerships to its customers in the utility, commercial, government, and residential markets. Hanwha Q CELLS is a flagship company of Hanwha Group, a FORTUNE Global 500 firm, and a Top 8 business enterprise in South Korea. HQCA recently acquired Geli, a leading developer of Energy Management System software for energy storage, solar, and other renewable resources.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS :

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing

20% of time

Sitting

70% of time

Walking

10% of time

Strength

Pulling

up to 10 Pounds

Pushing

up to 10 Pounds

Carrying

up to 10 Pounds

Lifting

up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing

Handling

Reaching

Agility (F = Frequently, O = Occasionally, N = Never)

Turning

Twisting

Bending

Crouching

Balancing

Climbing

Crawling

Kneeling

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

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