What are the responsibilities and job description for the GPC IT (Applications) - Sr. Analyst position at QED National?
Title : IT Senior Analyst
Duration : Contract-to-hire
Location : Atlanta, GA
SUMMARY :
This position will be the dedicated IT escalation point for C-Level Executives. The role requires a high level of technical proficiency, and the ability to communicate and build strong collaborative relationships with key stakeholders. Must quickly and effectively diagnose and resolve technical issues related to PCs, mobile devices, printers, video conferencing, etc.
The individual must be customer-focused, passionate about the end-user experience, enjoy challenging themselves constantly to improve, and empowering the end-user community by providing IT knowledge and tools. This individual must stay aligned with our IT Support staff to ensure a consistent experience to all C-Suite level Executives.
Responsibilities :
- Technical Support : Provide on-site technical support for executives, ensuring all IT and AV systems function seamlessly during meetings and events.
- Equipment Setup : Set up, test, and troubleshoot audio-visual equipment.
- System Maintenance : Conduct regular maintenance and upgrades of AV and IT systems to ensure optimal performance.
- User Training : Train executives and staff on the proper use of AV equipment and software.
- Problem Solving : Quickly diagnose and resolve technical issues that arise during events or meetings.
- Collaboration : Work closely with event planners and IT teams to coordinate technology needs for corporate events.
- Documentation : Maintain records of equipment, software licenses, and support requests to ensure compliance and efficient operation.
- Project Management : Assist with overseeing projects related to AV installations or upgrades, ensuring timelines and budgets are met.
- Emergency Response : Be prepared to respond to technical emergencies during high-stakes events.
- Other duties as assigned
Desired Qualifications & Experiences :
