Knowledge Management Project Manager

Company Overview

We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50 locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US’s dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Join QinetiQ US?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.  In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Position Overview

As a Knowledge Manager Project Manager, you will play a crucial role in managing and supporting a DoD client transition from designing, developing, and implementing solutions from SharePoint to ServiceNow. You will be responsible for the technical aspect of all Knowlege Management platforms managing and coordinating all IT tasks associated with maintaining and performing continual service improvements on multiple different platforms Service Now, SharePoint, Tableau, PowerBi etc.  

Responsibilities

• Provide Knowledge Management support across various different platforms including Service Now, SharePoint, Tableau, PowerBi etc. 
• Position will be responsible for leveraging ServiceNow to develop, design, establish and implement workflows in support of various core functions across the government client. Candidates are expected to identify key stakeholders, conduct requirements gathering,  development (draw out, capture and categorize business processes through communications with stakeholders). 
• Candidate will be required to optimize Knowledge Management technologies across various storage platforms, indexing strategies, user interface, Power automate scripts etc.
• Candidates will be required to provide Knowledge Management Solution Support by identifying in designing, developing, implementing, and optimizing information management and workflow solutions in the ServiceNow platform.
• Candidate will be responsible for managing libraries, keeping platforms up to date and developing business processes and strategies 
• Manages and collects list of requirements, the analysis of workflows, and recommend/execute solutions in close cooperation with stakeholders, leaders and other Knowledge Management teammates and translating them into technical solutions.
• Develop training and informational sessions to teach coworkers on how to use ServiceNow, SharePoint and any custom applications or workflows to government and contractor staff.  
• Develop, review and edit processes, procedures, standard operating procedures etc. 
• Requires excellent teamwork, customer service and technical skills to optimize business processes for effective mission delivery.

Required Qualifications

• 5 years of in-depth knowledge of implementing ServiceNow Architecture and ServiceNow Scripting
• 5 years of hands-on experience with ServiceNow development.
• 5 years of experience working in an Agile/Scrum environment.
• 10 years troubleshooting production problems related to software applications.
• Bachelor's degree in IT or related field with equivalent experience 
• Able to communicate clearly, able to translate technical jargon into layman’s terms for explanatory purposes
• Possesses strong problem-solving and analytical skills, ability to think creatively
• Able to handle confidential and sensitive information responsibly
• Professional and team-focused attitude
• Security Clearance: Active Top Secret/SCI clearance adjudicated within the past 6 years OR TS with SCI eligibility.  Candidate must be open to a counter-intelligence polygraph. #QinetiQClearedJob
• Position is hybrid - MUST live within driving distance to client site in Chantilly, VA

Preferred Qualifications

• One or more of the following: ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA).Experience with JSP and DoD IT Architectures preferred 
• Experience with Tableau and multiple different IT platforms preferred

Company EEO Statement

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.