What are the responsibilities and job description for the Shift Supervisor position at QQR LLC?
SUMMARY
The Shift Coordinator improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. The Shift Coordinator has full accountability for restaurant operations during assigned shift when management is not present. This position operates under the direct management of the General Manager and helps lead the restaurant team. This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.
RESPONSIBILITIES
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Responsible for restaurant operations (labor, inventory variance, GUEST TRACK responses) during assigned shifts, including opening and closing restaurant
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Provides production direction to Team Members in a clear and concise way
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Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
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Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with
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Company standards
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Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
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Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner
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Directs, trains and motivates Team Members during shift on each of the workstations
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Complies with the requirements of government regulations, Burger King's Market Policy, food safety, Burger King's Security Policy, operations, and Burger King's policies and procedures relating to all activities in the restaurant during the shift
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Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
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Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
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Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
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May perform essential functions and duties listed in the restaurant Team Member job description
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Flexible to work evenings, weekends and holidays.
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Prompt and regular attendance on assigned shifts
MINIMUM QUALIFICATIONS:
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Must be at least eighteen (18) years of age*
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High school diploma or GED
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Completion of all Popeye's certification programs
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English language preferred
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Willingness to travel preferred
As a Shift Supervisor, you'll be supported with the tools and training needed to succeed in our dynamic organization. The Shift Supervisor is responsible for restaurant operations during assigned shifts when management is not present.
Qualifications
- Required to have strong customer service and communication skills
- Requires you to have a High School diploma or equivalent
- Reliable transportation and a flexible schedule
- Stand for up to 8 hours during a shift and be able to lift 30 to 50 pounds
- Requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists
