What are the responsibilities and job description for the SalesForce Technical Architect position at Qsic?
About Qsic
Qsic is a pioneering force in AI-driven audio retail media, leading the market across North America and Australasia. We specialize in creating immersive audio retail channels within large physical store networks, enabling retailers to engage customers at the critical point of purchase while offering innovative advertising solutions to suppliers.
Our mission is to unlock the untapped revenue potential of physical retail spaces through cutting-edge technology and superior customer service. Learn more about our transformative solutions at getqsic.com.
Diversity and Inclusion
At Qsic, we are deeply committed to fostering a diverse and inclusive work environment. We are proud to be an equal opportunity employer, welcoming applicants from all backgrounds to join our dynamic team.
About the Role
Qsic is seeking a dynamic, action-oriented Salesforce Technical Architect to lead the development and execution of our Salesforce capabilities, ensuring they align with the company’s operational model and growth trajectory.
This senior role is central to modernizing our CRM systems end-to-end, bridging teams across the US and APAC regions, and enabling collaboration across sales, operations, and finance departments to prioritize and execute critical business objectives.
We are a market leader in retail audio technology with contracts spanning 18,000 stores and ambitious growth plans. This position offers an exciting opportunity to contribute directly to our continued success and expansion. If you thrive in a collaborative environment, enjoy solving complex challenges, and are eager to make real-time, impactful contributions, this role is for you.
Key Responsibilities
Primary Projects and Deliverables:
Modernize existing workflows for enterprise customers, including service calls, service delivery, lead workflows, compliance integration, and revenue object management.
Maintain and improve Salesforce profile layouts and system validation/controls.
Architect new project structures, including inventory management, CPQ (Configure, Price, Quote), revenue objects, compliance, and sales tax integrations.
Develop and refine reporting and analytics tools to provide actionable insights for the operations team.
Implement Marketing Cloud to enhance customer engagement.
Map Salesforce backend integrations with Qsic domain IP and APIs.
Optimize Salesforce data structures, focusing on contact databases and key customer information.
Ongoing and Secondary Responsibilities:
Collaborate with cross-functional teams to drive system improvements and ensure alignment with business needs.
Recommend and execute enhancements to the Salesforce planning framework.
Provide technical leadership for Salesforce-related projects, ensuring scalability and efficiency.
Qualifications
Required Experience and Skills:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
5-7 years of IT experience, including 2-4 years of progressive Salesforce development experience (e.g., Mulesoft, Marketing Cloud, Service Cloud).
Strong proficiency in Salesforce architecture and technical development.
Expertise with Salesforce integration, automation, and data optimization techniques.
Experience with tools like Excel, Jira, Confluence, LeanIX, and Python.
Excellent communication skills, enabling effective collaboration with stakeholders.
Proven ability to deliver scalable, impactful solutions in a fast-paced environment.
Nice-to-Have Skills:
Salesforce Technical Architect certification or similar credentials.
Experience with CPQ or compliance-related systems.
Familiarity with API integrations and advanced reporting tools like Tableau.
Package and remuneration
per annum
Company contributions to 401k
Medical and dental benefits
Flexible working arrangements
