What are the responsibilities and job description for the Customer Support Engineer (C, C++), Software Quality Solutions position at Qt Group?
About the Role
Are you a skilled and motivated individual looking to make a significant impact? We are hiring a Software Engineer to join our global Software Quality Solutions support team. In this role, you will provide technical assistance and guidance to our clients using cutting-edge tools like Squish, Coco, and Axivion. Your expertise will ensure our customers’ success by delivering timely and effective support solutions.
You will
- Provide optimal solutions for customers.
- Work closely with customers and help them to achieve their goals
- Process support requests from developers who use our QA tools
- Reproduce, troubleshoot, and resolve issues related to the product
- Provide technical support via email and, virtual meetings if needed
- Work with various other departments to help bring visibility to the customers’ needs
About You
- Good understanding of modern C/C standards
- Bachelor’s degree in computer science or equivalent experience
- Highly organized and solutions-oriented
- Strong written and verbal communication skills with both internal stakeholders and customers
- Strong analytical and organizational skills with a curiosity for technical problems and motivation to help customers
Beneficial skills
- Coding guidelines such as MISRA, AUTOSAR or CERT
- Version control systems like GitHub or GitLab
- Shell scripts (Bash or others) and Unix command line
- Batch scripts (".bat" files) and Windows command line
- Scripting languages like JavaScript or Python
- Automated GUI testing (using Squish, QTP, QC, AutoHotkey, or others)
- Additional technical qualifications
What We Offer:
- Public transportation ticket (Deutschland ticket)
- 30 vacation days per year
- Flexible hours that focus on work/life balance
- Hybrid workstyle
- Mobile phone and subscription
- Language learning platform (Babbel)
- Auntie Program subscription
- A friendly, diverse, and sociable workplace
- Great colleagues from all over the world
Be yourself at Qt
At Qt, we appreciate the individual differences of our employees and aim to promote diversity through all our practices. We provide a workplace that generates equal opportunities regardless of gender, religion, national origin, age, disabilities, and any other factors. We have unique products, but our people make us exceptional. We strongly encourage people from all groups to apply – we welcome you as you are.
We would like to know more about you. Tell us about your skills, strengths, and knowledge, but even more importantly about yourself.
About Qt
Qt Group (Nasdaq Helsinki: QTCOM) is a global software company, trusted by industry leaders and over 1.5 million developers worldwide to create applications and smart devices that users love. We help our customers to increase productivity through the entire product development lifecycle - from UI design and software development to quality management and deployment.
Our customers are in more than 70 different industries in over 180 countries. Qt Group is headquartered in Espoo, Finland, and employs over 750 people globally. To learn more, visit www.qt.io
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