Director, Business Support Services - Transformation

Learn what makes QTS a unique place to grow your career!

The Director, BSS Transformation at QTS is responsible for shaping the future of the company. This role requires close collaboration with various teams, leaders and stakeholders, to drive strategic initiatives and implement transformational changes for people, process and technology with companywide initiatives. This role will be responsible for clearly articulating, communicating and outlining best practice, identifying gaps and areas of improvement through use of roadmaps, timelines, and analytics. This role requires quickly and efficiently pivoting from project to project, identifying risk and mitigation, communicating effectively and transparently with leadership, making educated decisions quickly and outlining the ‘why’ behind those decisions. This role will leverage best practice to address business needs from a holistic view and create projects that can be executed and implemented in accordance with the vision and strategy of QTS exceeding project timelines and delivery dates.

RESPONSIBILITIES, Other Duties May Be Assigned.

• Develop and implement the overall strategic direction for the company, aligning with the long-term initiatives, goals, and objectives.
• Lead the strategic planning process, including conducting industry analysis, identifying growth opportunities, and assessing risks.
• Collaborate with cross-functional teams to drive transformational changes, ensuring efficient and effective implementation.
• Oversee the development and execution of strategic initiatives, monitoring progress and making necessary adjustments as required.
• Conduct research and analysis to identify market trends, competitive landscape, and emerging opportunities.
• Provide guidance and support to the team in developing business cases, projects, analytics, and plans to support strategic initiatives.
• Foster a culture of innovation and continuous improvement, driving the company's growth and competitiveness.
  
  

Basic Qualifications

• Bachelor's degree in business administration, finance, or a related field. MBA or advanced degree preferred.
• 10 years of experience in strategy development, transformation, or related roles.
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
• Excellent communication and presentation skills, with the ability to influence and collaborate with stakeholders at all levels.
• Proven track record in driving strategic initiatives and managing complex projects.
• Strong leadership and team management abilities, with the capacity to motivate and inspire others.
  
  

Knowledge, Skills And Abilities

• Change Agent - Excited about change, drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity, able to complete required changes.
• Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.
• Results Oriented - Track record of attaining goals, meeting objectives, and completing projects on time. Sets measurable goals, and objectives, able to go above and beyond to achieve results.
• Leadership – Ability to lead teams and matrix teams across the organization at all levels of the organization.
• Ability to work in a fast-paced environment and adapts quickly to change.
  
  

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
• This position is equity eligible.
  
  

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.