What are the responsibilities and job description for the IT Manager position at Quackcom?
The IT Manager is responsible for the overall success and documentation of this department as defined by the responsibilities & qualifications listed below.
Qualified applicants will have:
- Minimum BA/BS, in Information Technology, Computer Science or Computer Information Systems
- 10 Years as a Solutions Architect, IT Manager, Network Engineer or similar level experience
- Minimum of 1-2 years prior experience and passion supervising/managing and developing people to their full potential through coaching, mentoring, and strong leadership abilities
- Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience
- Strong understanding of Project Management/business process and how technology can enhance and improve these processes preferred
Responsibilities Include:
- Manage and organize technicians and help desk staff to execute various projects, as well as support technicians to ensure service tickets meet Service Level Agreement expectations
- Mentor and lead team to grow technical and people management skills
- Identify root cause of problems and deliver solutions to resolve or lead root cause analysis and solution development and execution
- Promote collaborative communication across the organization including senior leadership on a consistent basis
- Provide strategic guidance to senior leadership that aligns to the goals of the organization and clients
- Define and implement engineering and support best practices within the organization
- Assist with any reporting, projects or requests from Team Leads/Executive Team as needed
- Provide guidance and oversight for the installation, configuration & troubleshooting of network devices and software for our client base including routers, switches, firewalls, VPN, end point security, etc.
Salary : $80,000