What are the responsibilities and job description for the Tier II Technical Support position at Quadient?
Company Description
Quadient is a global automation platform based in King of Prussia, PA, that empowers secure and sustainable business connections through digital and physical channels. The company supports businesses of all sizes in their digital transformation and growth journey by enhancing operational efficiency and creating meaningful customer experiences.
Role Description
This is a full-time on-site role for a Tier II Technical Support position at Quadient. The Technical Support team is responsible for providing comprehensive technical assistance to customers, troubleshooting issues, and ensuring high levels of customer satisfaction through effective communication and problem resolution.
Qualifications
- Technical Support, Troubleshooting, and Customer Support skills
- Analytical Skills and Customer Satisfaction expertise
- Electronic repair experience or training
- Strong problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work well under pressure and manage multiple priorities
- Experience in a similar technical support role is preferred
- Experience working with or servicing printers is preferred
- Experience with inkjet technology a plus
- Vocational or techinal education is preferred
