Tier 2 Technical Support

Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Join Quadient’s Digital Print Group (DPG) as a Tier II Support Technician and be part of a dynamic team that drives innovation in the mailing and packaging industries. In this role, you’ll provide professional technical support for our cutting-edge printing and material handling machines, troubleshooting issues, performing machine quality control, conducting sample testing, and assisting with warehouse operations. With 1-5 years of experience in technical support, a background in electronics or electromechanical repair, and strong problem-solving skills, you’ll play a key role in delivering exceptional service to our dealers, OEMs, and sales teams. At Quadient, we celebrate individuality and empower our people to make a difference—because every connection matters. If you're a self-motivated tech enthusiast ready to take on new challenges, join us and experience The Power of You!

Your role in our future

• Provide professional level Technical support via telephone and email for all DPG hardware and software products.

• Perform machine quality control, updates and branding using our defined guidelines

• Use DPG equipment to produce sales samples

• Perform actual sample testing to provide solution(s) to sales or support along with a written report of the solution.

• Troubleshoot and repair all Digital Print Group machines

• Operations support with warehouse shipping, receiving and equipment handling duties.

Your profile

• 1-5 years in a technical support capacity working on printing and/or material handling equipment

• Technical / Vocational training in electronics and/or electromechanical equipment repair experience. Actual multimeter use will be required.

• Excellent verbal and written communication skills

• Strong PC and Microsoft Office aptitude

• Sharp learning curve when using software programs

• Self-starter and self-motivated

• Able to lift up to 30 lbs.

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Harness your passion for technology. Apply now.

#LI-NB1

This position has an hourly pay range of:

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

• This includes being an Affirmative Action Employer in the United States.

People. Connected.