What are the responsibilities and job description for the Systems Support Technician - Tier 1 position at Universal Atlantic Systems?
Role Overview
Responsible for providing technical support and troubleshooting for fire and security alarm systems.
Key Responsibilities
- Responsible for Installation and Service support
- Ability to assist field technicians with technical support and programming.
- Perform technical support and troubleshooting for Intrusion, Fire alarm, Videofied, and Access control systems.
- Responsible for building/programming/troubleshooting Intrusion, Fire alarm, Videofied and Access control systems to include but not limited to: DMP, Honeywell, Videofied and CHeKT
- Responsible for assisting Customer Support Department with projects, account builds, and programming as needed.
- Ability to perform account/data audits to ensure system accuracy, contributing to team success and company goals.
- Provide system, job and service ticket updates for all departments as needed.
- Assist with basic training of new team members as needed.
- Responsible for handling multiple system installations
- All other duties as assigned.
Qualifications
- Associates Degree or Technical School Degree or equivalent technical experience.
- Must have a working knowledge of Microsoft applications or desire and ability to learn.
- Bilingual a Plus.
Work Requirements
- The position is considered sedentary and requires extended periods of PC exposure.
- Availability of on call support after normal business hours as needed.
EEOC Statement
UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
