Tier II Helpdesk Technical Support

About Us:
PCS, LLC is one of the fastest-growing Managed Service Providers (MSP) in the region, dedicated to delivering cutting-edge IT solutions. We foster a dynamic and positive work environment with modern offices, growth opportunities, and a strong team culture. Our goal is simple: To be the best MSP on the planet.

Work Environment:

• Modern office setting
• Opportunities for growth and career advancement
• Regular social events
• Positive workforce environment focused on teamwork and success

Job Overview:
We are searching for an enthusiastic and skilled Level II Technician to join our fast-paced, agile team. This role is ideal for an IT professional with prior experience in a high-pressure environment and strong troubleshooting skills. As a Level II Technician, you’ll handle complex technical issues and provide exceptional customer service.

Responsibilities:

• Provide Level II/III technical support for hardware and software issues to our clients.
• Install, administer, and troubleshoot software applications.
• Troubleshoot network VLANs, firewalls, and wireless networks.
• Manage and troubleshoot Server 2012, 2016, 2019, and Office365 administration.
• Diagnose and resolve issues related to DNS, DHCP, Active Directory, and Group Policy.
• Deliver outstanding customer service and ensure client satisfaction.

Skills & Experience:

• Experience working with an MSP (Managed Service Provider) is preffered.
• IT customer service experience.
• Proven experience with Microsoft Office 365 migrations.
• Knowledge of SharePoint / SharePoint Online.
• Experience with Windows Server 2012-2019.
• Relevant certifications (Windows Server, Microsoft, Cisco, etc.) are a plus.
• Hands-on experience with Cisco, SonicWall, switching, and routing.
• Experience with VMWare or HyperV is a bonus.

Why Join PCS?:
At PCS, we thrive in a collaborative environment where innovation and client satisfaction are the top priorities. You'll have the opportunity to work with clients from various industries and tackle a wide range of technical issues, helping to grow both your skill set and career. If you are passionate about technology and enjoy finding solutions, this is the perfect opportunity for you!

How to Apply:
If you are a team player with strong technical skills and a commitment to providing excellent customer service, we’d love to hear from you! Apply now to join our growing team and take your career to the next level.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Overtime pay

Schedule:

• 8 hour shift

Experience:

• Help desk: 3 years (Preferred)
• Network support: 3 years (Preferred)
• Microsoft Windows Server: 3 years (Preferred)

License/Certification:

• CompTIA Network (Preferred)
• CompTIA A (Preferred)
• CompTIA Server (Preferred)

Ability to Commute:

• Moorestown, NJ 08057 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person