What are the responsibilities and job description for the Clinical Support Technician position at Quadrant Health Group?
Join our dynamic team at Quadrant Health Group! Zen Sobriety Homes, a proud member of the Quadrant Health Group, is seeking passionate and skilled Clinical Support Technicians to join our growing team. Our Outpatient facility in West Windsor, NJ, provides a unique blend of traditional and holistic therapies in PHP and IOP settings, offering a path to lasting recovery. The ideal candidate will provide essential support to our clinical staff, ensuring efficient and effective client flow and contributing to a positive client experience. You will play a crucial role in empowering individuals to achieve their personal and therapeutic goals.
About Quadrant Health Group:
At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth.
What You'll Do:
The Clinical Support Technician fulfills the assigned role as part of the treatment team – to maintain the wellbeing of clients and the integrity of the program. Additionally, the Clinical Support Technician provides client supervision and staff/unit support as assigned. This position reports to the Director of Operations.
Major Tasks, Duties and Responsibilities:
Client Interaction & Support:
- Develop and maintain professional, supportive relationships with clients and staff.
- Provide emotional support, encouragement, and guidance to clients and their families.
- Support clients' comfort and safety in the residential environment.
- Listen attentively, document client behavior, and report observations to clinical staff.
- Maintain strict client confidentiality at all times.
Clinical & Administrative Tasks:
- Collect and supervise urine analysis (U/A) testing, ensuring proper reporting, documentation in the EMR, and disposal of samples.
- Observe self-administration of medication and document thoroughly.
- Document all medications in the hardcopy Centrally Stored Medication Log and the EMR.
- Complete intake assessments and consents with clients.
- Conduct patient rounds every 30 minutes.
- Complete vital signs (blood pressure, oxygen saturation, temperature, pulse, respiration).
- Complete contraband searches and random room searches.
Group & Activity Facilitation:
- Facilitate groups, outings, and educational sessions.
- Transport clients to meetings and appointments.
Team Collaboration & Communication:
- Provide crisis intervention and promote a healthy residential and working environment.
- Maintain compliance with all applicable regulations and ethical standards.
- Participate in team meetings and training sessions as needed.
What You'll Bring:
Skills, Knowledge and Competencies:
- Strong understanding of medical terminology and procedures.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Knowledge of the philosophy and approach of the 12-step model of recovery (AA, CA, NA, Alanon).
- Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
- Proficiency in basic computer skills and electronic health records (EHR) systems.
- Basic knowledge of referrals, both in and out of the organization.
- Ability to communicate and collaborate effectively with co-workers, clinical staff, and administration to deliver high-quality care.
- Strong attention to detail and organizational and time-management skills.
Qualifications:
- Current and valid certification as a SUDRC (Substance Use Disorder Registered Counselor) or RADTI (Registered Alcohol and Drug Technician).
- High School Diploma or equivalent.
- Previous experience in a clinical or healthcare setting preferred.
- Current CPR and First Aid Certification.
- Successful completion of Pre-Employment Requirements including, a criminal background clearance, drug testing, and health screening, is mandatory prior to employment.
Why Join Quadrant Health Group?
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off, sick time and holidays.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- A chance to make a meaningful impact on the lives of our clients.
