What are the responsibilities and job description for the Technical Support Analyst position at Quadrant Resource?
Title: Technical Support Analyst
Location: Indianapolis, IN
Key Responsibilities and Essential Duties:
IT System Management:
- SaaS Platform Oversight: Manage and optimize usage of SaaS platforms such as Salesforce, ensuring administration of SaaS applications meet departmental needs.
- Hardware Support: Address hardware issues, manage setups, and perform regular system upgrades and maintenance.
- Software Installation and Management: Oversee the installation, configuration, and updating of software applications, ensuring tools are available and functional for all users.
Network and Security Management:
- Network Support: Support staff on local area networking (LAN) issues, including VPN configurations, client specific connections and internet connectivity troubleshooting.
- Security Protocols: Manage antivirus software, and monitor system security to prevent, detect, and resolve security threats.
Technical Support and Troubleshooting:
- Help Desk Operations: Manage the IT help desk within Atera, respond to tickets, and resolve issues related to software, hardware, and network.
- User Support and Training: Provide support and guidance to users on core business applications, including troubleshooting and preventive maintenance, and onboarding new employees.
- Support Opportunities: Collaborate with IT personnel to identify and support opportunities for process improvement.
Project and Vendor Management:
- Vendor Relations: Liaise with IT vendors and service providers to ensure adequate support and service level agreements.
- Project Coordination: Lead IT projects, including system implementations and upgrades, coordinating with internal and external stakeholders to meet project timelines and objectives.
Key Competencies:
- Technical Proficiency: Strong understanding of IT systems, network management, and data security.
- Problem-Solving: Ability to quickly diagnose and resolve technical issues.
- Communication: Excellent verbal and written communication skills, capable of explaining technical details to non-technical staff.
- Project Management: Skilled in managing IT projects with a focus on delivery, documentation, and detail.
Key Skills:
- IT Infrastructure Management
- Data Security and Network Administration
- Troubleshooting and Technical Support
- Vendor and Project Management
Required Expertise:
- Proven experience in managing IT infrastructure within a healthcare setting is preferred.
- Demonstrable skills in managing SaaS platforms, particularly Salesforce.
- Strong background in IT support, hardware troubleshooting, and network security.
- Proficient in systems diagnostics and troubleshooting hardware-related issues.
Job Qualifications, Skills, Abilities Requirements:
Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT administration, with a focus on application management and user support.
- Certifications in network security, systems administration, or related fields are highly desirable.
Job Type: Contract
Pay: $28.00 - $30.00 per hour
Expected hours: 40 per week
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $28 - $30
