What are the responsibilities and job description for the Technical Support Analyst (Infrastructure) position at YASH Technologies?
ositionSummary:
The Technical Support Analyst at HCM has avital role in managing and maintaining the company’s IT infrastructure tosupport seamless operations and ensure system integrity. This position requiresa deep understanding of IT systems, including Salesforce administration, SaaSplatform management, and hands-on experience with IT hardware and datamanagement. The ideal candidate will address daily IT tasks, resolve technicalissues, and ensure that the IT infrastructure aligns with the strategic needsof the business.
Key Responsibilities and EssentialDuties:
IT System Management:
- SaaS Platform Oversight: Manage and optimize usage of SaaS platforms such as Salesforce, ensuring administration of SaaS applications meet departmental needs.
- Hardware Support: Address hardware issues, manage setups, and perform regular system upgrades and maintenance.
- Software Installation and Management: Oversee the installation, configuration, and updating of software applications, ensuring tools are available and functional for all users.
Network and Security Management:
- Network Support: Support staff on local area networking (LAN) issues, including VPN configurations, client specific connections and internet connectivity troubleshooting.
- Security Protocols: Manage antivirus software, and monitor system security to prevent, detect, and resolve security threats.
Technical Support and Troubleshooting:
- Help Desk Operations: Manage the IT help desk within Atera, respond to tickets, and resolve issues related to software, hardware, and network.
- User Support and Training: Provide support and guidance to users on core business applications, including troubleshooting and preventive maintenance, and onboarding new employees.
- Support Opportunities: Collaborate with IT personnel to identify and support opportunities for process improvement.
Project and Vendor Management:
- Vendor Relations: Liaise with IT vendors and service providers to ensure adequate support and service level agreements.
- Project Coordination: Lead IT projects, including system implementations and upgrades, coordinating with internal and external stakeholders to meet project timelines and objectives.
Key Competencies:
- Technical Proficiency: Strong understanding of IT systems, network management, and data security.
- Problem-Solving: Ability to quickly diagnose and resolve technical issues.
- Communication: Excellent verbal and written communication skills, capable of explaining technical details to non-technical staff.
- Project Management: Skilled in managing IT projects with a focus on delivery, documentation, and detail.
Key Skills:
- IT Infrastructure Management
- Data Security and Network Administration
- Troubleshooting and Technical Support
- Vendor and Project Management
Required Expertise:
- Proven experience in managing IT infrastructure within a healthcare setting is preferred.
- Demonstrable skills in managing SaaS platforms, particularly Salesforce.
- Strong background in IT support, hardware troubleshooting, and network security.
- Proficient in systems diagnostics and troubleshooting hardware-related issues.
Job Qualifications, Skills, AbilitiesRequirements:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT administration, with a focus on application management and user support.
- Certifications in network security, systems administration, or related fields are highly desirable.
