Process Application Specialist - Surface Treatment

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Summary of Position

This position is responsible for providing the specialized product and application knowledge and support to the frontline sales and business development teams and customers with regard to surface treatment (such as Iron and Mn Phosphates, Zirconium based conversion coatings, as well as cleaners, sealers and other ancillary products), and remanufacturing used in the industrial environment. The person must be able to work independently and within a team, have excellent organizational skills, and have excellent oral and written communication skills. This is a customer facing position.

What you will do

• Provide very specialized knowledge of specific process and application expertise at the customer site
• Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales/Key Account management teams.
• Develop and implement guidelines regarding equipment and test methods consistent with best practices.
• Recommend and facilitate improvement initiatives and total cost of ownership projects.
• Generate reports and technical audits/surveys of product application and customer process related items as required.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
• Ownership of individual development plan (IDP) as agreed upon with direct line manager.

What we look for

• Bachelor’s degree required in Chemistry, Engineering or any relevant business related area and/or technical certification.

Required Minimum Number of Years of Relevant Experience

• A minimum of 5 years of industry experience in area of focus; Conversion Coatings, Remanufacturing etc.

Required Skills and Competencies

• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Relationship Management – Internal and external.
• Collaboration and influence skills.
• Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Strong Communication Skills – written, verbal, active listening, influence, etc.
• Proficient in English - written & spoken. Proficiency in Spanish is a plus
• Working knowledge of Microsoft Office. Must me fully computer literate

EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Houghton International will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.