What are the responsibilities and job description for the Process Application Specialist - Surface Treatment position at Quaker Houghton?
About Us
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.
Summary of Position
This position is responsible for providing the specialized product and application knowledge and support to the frontline sales and business development teams and customers with regard to surface treatment (such as Iron and Mn Phosphates, Zirconium based conversion coatings, as well as cleaners, sealers and other ancillary products), and remanufacturing used in the industrial environment. The person must be able to work independently and within a team, have excellent organizational skills, and have excellent oral and written communication skills. This is a customer facing position.
What you will do
- Provide very specialized knowledge of specific process and application expertise at the customer site
- Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales / Key Account management teams.
- Develop and implement guidelines regarding equipment and test methods consistent with best practices.
- Recommend and facilitate improvement initiatives and total cost of ownership projects.
- Generate reports and technical audits / surveys of product application and customer process related items as required.
- Comply with all Company Policies : to include but not limited to Code of Conduct and expense reporting, etc.
- Ownership of individual development plan (IDP) as agreed upon with direct line manager.
What we look for
Required Minimum Number of Years of Relevant Experience
Required Skills and Competencies
DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
