Deposit Services Specialist

Qualfon is hiring Deposit Services Specialists to field inbound communication from our client’s members regarding their Banking needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first call resolution to their customers. 

Hours of Operation - 9:00 AM - 11:00 PM EST Monday - Sunday

What you will be doing:

• In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their credit card needs.
• Tasks include but are not limited to; handle inquiries related to active credit card accounts, assist with monetary transactions, non-monetary and maintenance transactions, assist with cases of fraudulent credit card activity, address queries, complete transactions, and perform maintenance for various account types, including checking accounts, savings accounts, and certificates of deposits, provide information regarding consumer loan applications, etc.
• Begin by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information.
• Utilize resources and systems to conduct research and present the customer with a resolution.
• Adhere to performance metrics and quality standards

Required Skills:

• 1 year of customer service experience required
• 1 year of call center experience is preferred
• 1 year of banking or financial services experience is strongly preferred
• High School diploma or GED required; college degree preferred
• Ability to work onsite in Highland Park and meet attendance requirements
• Adhere to a set schedule including start, break, lunch, and end time
• Veterans and their family members are encouraged to apply
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Maintain customer privacy
• Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
• Computer savvy and can resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contactqualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.