What are the responsibilities and job description for the Inbound Communication Specialist position at Qualfon?
At Qualfon, we are committed to delivering exceptional customer experiences through our Inbound Communication Specialists. As an Inbound Communication Specialist, you will play a critical role in responding to inbound communications from our clients' members regarding their credit card needs.
The ideal candidate will possess excellent communication skills, both verbal and written, and have the ability to work in a fast-paced environment. You will be required to utilize resources and systems to conduct research and present customers with timely resolutions to their inquiries.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as opportunities for professional growth and development. Our team is committed to maintaining a positive and inclusive work environment, where every individual has the opportunity to thrive.
To succeed in this role, you will need to have:
- A minimum of 1 year of customer service experience
- Strong computer skills and the ability to learn new systems quickly
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
