What are the responsibilities and job description for the Sr Deal Desk Analyst position at Qualia?
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem homebuyers and sellers, lenders, title and escrow agents, and real estate agents onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
WHAT YOU'LL WORK ON
You will be a point person on the Deal Desk team. You will help support the Go-to-Market and Customer Success organizations with opportunity management and revenue bookings, contract review, and billing / order management. You will ensure all Salesforce and customer data is validated and accurate with Qualia's financial standards and policies. This individual is a subject matter expert for product and pricing, deal strategy, and is a trusted advisor to Revenue Operations and GTM teams.
RESPONSIBILITIES
- You will be responsible for ensuring each deal is structured and processed in line with the company policies and confirming all deals are closed with the appropriate information
- Train and enable the Sales Team of Qualia's processes and policies to ensure enablement, efficiency, scale, and maximum revenue generation while adhering to our financial and compliance policies
- Manage the booking process and ensure incoming Salesforce Quotes and subscriptions are accurate, including but not limited to confirming contact and billing information, discounting, non-standard terms, and custom billing schedules
- Identify recurring issues to improve the overall revenue process and provide recommendations and / or solutions on processes and system improvements
- Serve as the point of contact and subject matter expert on non-standard deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations
- Partner with sales and cross-functional teams including CS, Finance, and Legal to resolve deal issues on behalf of sales
- Effectively manage and work through end-of-month and end-of-quarter volumes
- Complete ad hoc projects and analysis as required
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
