What are the responsibilities and job description for the Customer Service Representative position at Quality 1st Basement Systems?
At Quality 1st Basement Systems we want all of our customers to have a positive experience from day one, and our Customer Care team represents the first point-of-contact with our customers. Our team is thoroughly trained and given the tools and opportunities to grow and develop with our company.
At Quality 1st Basement Systems, we're more than a team - we're a family that values your growth and success. Looking for a supportive work environment where you can thrive? Join us and be part of a community that values teamwork, innovation, and personal development. Let's grow together!
**This Position Is 100% Onsite At Our Cliffwood, NJ Location - Local Candidates Only**
What you would do:
- Provide a remarkable customer experience
- Answer inbound calls, set sales appointments, set annual maintenance or customer warranty service appointment, and follow up with customers on a variety of issues/occasions
- Preform outbound calls, mail postcards, and send emails regarding estimates, maintenance, and other customer-related issues
- Ensure all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure
- Perform administrative functions to support all departments as needed
What we need for this role:
- Ability to handle a high volume of inbound and outbound calls
- Knowledge of customer service principles and practices
- Strong computer skills
- Strong verbal and written communication
- Ability to handle a variety of tasks
- Ability to perform accurate data entry
- A dependable, resilient, customer-focused team player
What we provide you:
- Hourly Pay Performance Bonuses
- Company-subsidized benefits package, including health insurance, vision, dental and life insurance, company 401(k) match, and others
- Best in-class training and state-of-the-art software that sets you up for success
- A trusting, respectful, and fun culture
- Opportunities for your professional growth at a company you can be proud to represent - we have won "Best Places to Work in New Jersey" for 8 executive years in a row!
If you are seeking a stable and rewarding career with endless growth opportunities, come have an impact with us and apply today!