What are the responsibilities and job description for the Customer Service Representative Field position at Quality Carriers, Inc.?
COME JOIN THE TEAM!
QCI is seeking an experienced Customer Service Representative (CSR) to join our team in Gary, IN!
Quality Carriers, Inc. (QCI) is the largest bulk transportation company in the continent of North America, combining the largest fleet of stainless steel tanks with the industry's broadest and most complete terminal network. Quality is not only our name; it is our method of operation.
As one of Quality's CSR's you will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers needs are met) and rate concerns, always working to generate maximum revenues.
Essential Functions:
- Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI and accurately enter them into the TMW Order Management System
- Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
- Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
- Work with Planners, Drivers and other terminal personnel to ensure all customer requirements are met
- Track all loads in TMW/Trip alert to proactively identify service concerns
- Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations.
- Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers
- Ensure all service issues get properly documented in the NCR system
Minimum special knowledge and skills required:
- High School Diploma or GED
- Strong skills in MS Office (Excel, Word, PowerPoint, Access)
- Experience with Google Apps preferred
- Familiarity with transportation software such as EDI, and TMW
- Ability to function as part of a team at a high level
- Critical thinker
- Strong communication skills (both verbal and written)
- Must be able to travel to our HQ in Tampa, FL at least 1-2x/year for training and other meetings
Quality provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
