What are the responsibilities and job description for the Parts Counter Sales position at QUALITY EQUIPMENT LLC?
PURPOSE
Responsible for selling, receiving, and delivery of parts and accessories. In addition, performs in-store customer service, assists with overall organizational promotion, and assists with parts stocking duties. May assist the Parts Manager in maintaining accurate and on-time reports and records (both customer and internal) relative to the parts department’s operations within the dealership.
BASIC FUNCTIONS AND RESPONSIBILITIES
· Promotes and sells products and/or services to meet customer needs
· Supplies Service Technicians with parts, as required (assists Service Writer, if applicable)
· Assists with preparing and maintaining showroom merchandise displays
· Verifies receipting in of parts shipments and assists with placing Machine Down and Stock Orders
· Assists in pulling and shipping parts and product transfers between branches
· Assists in keeping parts department, showroom and parts warehouse clean and orderly
· Reports and follows up on parts shortages by reporting issues to the Parts Manager
· Assists in maintaining all departmental tools and equipment
· Provides after hours parts phone service, when necessary
· Other duties as required, for overall location functionality
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
· High School Diploma or equivalent experience
· Basic data entry/keyboarding skills
· Basic parts and machinery knowledge
· Ability to use the John Deere Parts related computer application
· Ability to work in a team environment
· Ability to work extended hours and weekends
· Ability to operate a forklift, preferred
· Valid driver’s license required for potential driving situations, preferred
PHYSICAL DEMANDS
· Weight Requirements: Lifting up to 50 lbs.
· Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting and repetitive keyboarding for long duration of time
· Visual: Working with smart devices and manuals
· Driving: Occasional – Short and long distances
· Dexterity: Ability to grasp and manipulate standard tools and office equipment
· Noise: Medium to High
