What are the responsibilities and job description for the Service Writer Job at Quality Equipment in Hertford position at Quality Equipment?
PURPOSE
Coordinates customer's equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation within the dealership.
BASIC FUNCTIONS AND RESPONSIBILITIES
- Fields internal and external customer inquiries for the Service Department
- Opens work orders maintains control until they are closed and invoiced
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains service accessories and supplies and prepares replacement orders when necessary
- Prepares warranty and / or product improvement for submission by the Central Warranty Administrator
- Assists customers with mower or equipment loading / unloading when necessary.
- Performs other functions or duties as directed by management in-line with the objectives of the dealership.
- Close and process RO's for payment when needed
- Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable)
- Assists on the parts counter when necessary
- Assists with loading / unloading trucks when necessary (where applicable)
- Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
PHYSICAL DEMANDS
