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Service Writer Job at Quality Equipment in Hertford

Quality Equipment
Hertford, NC Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/14/2025

PURPOSE

Coordinates customer's equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation within the dealership.

BASIC FUNCTIONS AND RESPONSIBILITIES

  • Fields internal and external customer inquiries for the Service Department
  • Opens work orders maintains control until they are closed and invoiced
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Maintains service accessories and supplies and prepares replacement orders when necessary
  • Prepares warranty and / or product improvement for submission by the Central Warranty Administrator
  • Assists customers with mower or equipment loading / unloading when necessary.
  • Performs other functions or duties as directed by management in-line with the objectives of the dealership.
  • Close and process RO's for payment when needed
  • Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable)
  • Assists on the parts counter when necessary
  • Assists with loading / unloading trucks when necessary (where applicable)
  • Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

  • Basic knowledge of accounting practices.
  • Ability to use standard desktop load applications, such as Microsoft Office and internet functions.
  • Knowledge of office procedures.
  • General understanding of mechanical / technical terms is preferred.
  • High school diploma or equivalent experience.
  • Ability to operate forklift
  • PHYSICAL DEMANDS

  • Noise Levels : High.
  • Weight Requirements : Lifting up to 50 lbs.
  • Mobility : Standing and sitting for long durations.
  • Visual : Working with PC, manuals, and close detailed work.
  • Driving : Daily - short and long distances.
  • Respiratory : Possible exposure to exhaust and dust fumes.
  • Dexterity : Ability to grasp and manipulate tools and parts.
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