Front Desk Agent

Position Summary:

To efficiently check a guest in or out of the hotel in a professional, friendly and competent manner.

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. * Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.

Knowledge, Skills, and Competencies: High work ethic and self-initiative

• Proven experience with strong customer service skills
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Use arithmetic to accurately check totals and make correct change.
• Efficiently and accurately operate a computer.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Physical Requirements:
• Stand, sit and walk for varying lengths of time, often long periods of time

• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Know and be able to administer first aid
• Direct evacuations in an emergency

Job Type: Full-time

Experience:

• Customer Service: 3 years (Required)
• Hotel Front Desk Agent: 1 year (Preferred)
• Work authorization: United States (Required)
• Shifts: Morning (Required); Mid-Day (Required)

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 32 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Every weekend
• Night shift

Language:

• English (Required)

Ability to Commute:

• Saint Petersburg, FL (Required)

Ability to Relocate:

• Saint Petersburg, FL: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15