What are the responsibilities and job description for the Front Desk Clerk position at Quality Inn and Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out experience. This position requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
- Process payments and maintain accurate records of transactions.
- Address guest complaints or concerns promptly and professionally.
- Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of the day.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
Experience
- Previous experience in customer service or hospitality is preferred.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Proficiency in using phone systems and hotel management software is beneficial.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Strong communication skills, both verbal and written, are essential for effective interaction with guests and team members.
- A proactive approach to problem-solving and the ability to work well under pressure is crucial for success in this role.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 40 per week
Schedule:
- Evening shift
- Overnight shift
Ability to Commute:
- Jefferson City, MO 65109 (Required)
Ability to Relocate:
- Jefferson City, MO 65109: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
